Recommendation : 3. Make the digital service available and accessible to the greatest number of users
Are the technological, social, physical and temporal criteria that allow your users to reach their aim and limit the digital gap taken into account ?
Methodology
A People
B Planet
B Prosperity
Difficulty
**
Priority
Low
Récurrence
OnUpdate
Tests
Are users in difficulty in using the service properly taken into account and represented, as well as their issues, via objective tools (personas, spinning mills, question scales, interviews, narrative universes, etc.)?
Precisions
Dealing with cases of digital exclusion is the first essential step, but this does not guarantee that the user will be able to achieve their goals easily by using the service. These aspects must be addressed by facilitating the user's journey.
Use Case
Impact assessment
Spinning template Question scale Interview guide Narrative universe
Additional elements
Operational issues related to the project
Rule for assessing the level of compliance of the criterion
Formalisés = 100 ; prévus = 75 ; Identifiés = 50 ; Non = 0 / 100
Life cycle
Conception
7 other criteria related to the recommendation: Make the digital service available and accessible to the greatest number of users
Methodology
Is a policy for compatibility with obsolete terminals and software versions established ?
Methodology
Are the obstacles to the use of digital technology (accessibility, technical, territorial) taken into account ?
Methodology
What solutions have been deployed to fight against electronicism and simplify uses and services ?
Methodology
Does the service work with weak connections ?
Methodology
Are the assistance service access mechanisms available and suitable for all audiences ?
Uses
Has a human fall-back been prepared to backup the service's utilization ?
Technology
In the definition of personae, have the target versions of devices, OS and browsers been taken into account ?