What solutions have been deployed to fight against electronicism and simplify uses and services ?
Is the learning curve of using and understanding the service taken care of?
Diminishing inequalities of access to digital service so as not to exclude any user, these exclusion cases can be greatly reduced by taking social, generational and territorial disparities into account very early in the design.
Microsoft content GT : Design for guidance INSEE report on illectronism
7 other criteria related to the recommendation: Make the digital service available and accessible to the greatest number of users
Is a policy for compatibility with obsolete terminals and software versions established ?
Are the obstacles to the use of digital technology (accessibility, technical, territorial) taken into account ?
Are the technological, social, physical and temporal criteria that allow your users to reach their aim and limit the digital gap taken into account ?
Does the service work with weak connections ?
Are the assistance service access mechanisms available and suitable for all audiences ?
Has a human fall-back been prepared to backup the service's utilization ?
In the definition of personae, have the target versions of devices, OS and browsers been taken into account ?