Are the obstacles to the use of digital technology (accessibility, technical, territorial) taken into account ?
Does the personas' profiles take into account all cases of digital inclusion? Are users in difficulty spotted with the persona's help and supported throughout the service's life cycle through user tests or onboarding training?
In order to be responsible, digital technology must first and foremost be available and accessible (In France, 14% of the population has no internet access or no digital skills (source: Vie-publique.fr / DILA Source: ICT Surveys - INSEE), in France more than one user out of 3 lacks basic digital skills. This is the purpose of the human dimension of Sustainable IT, which treats the difficulties of using digital technology for certain population according to their ability to understand the elements (accessibility) and access and quality of networks.
Defender of rights report: Dematerialization and inequalities in access to public services
Rule for assessing the level of compliance of the criterion
7 other criteria related to the recommendation: Make the digital service available and accessible to the greatest number of users
Is a policy for compatibility with obsolete terminals and software versions established ?
What solutions have been deployed to fight against electronicism and simplify uses and services ?
Are the technological, social, physical and temporal criteria that allow your users to reach their aim and limit the digital gap taken into account ?
Does the service work with weak connections ?
Are the assistance service access mechanisms available and suitable for all audiences ?
Has a human fall-back been prepared to backup the service's utilization ?
In the definition of personae, have the target versions of devices, OS and browsers been taken into account ?