Recommendation : 3. Make the digital service available and accessible to the greatest number of users
Are the assistance service access mechanisms available and suitable for all audiences ?
Methodology
A People
C Planet
A Prosperity
Difficulty
*
Priority
Low
Récurrence
OnUpdate
Tests
Have the patterns of access to assistance been tested with the concerned groups, have any difficulties been detected?
Precisions
The interaction aptitude between the user and the service can be improved with online support process that must meet the same Sustainable IT requirements as the whole service. Accessibility must be thought of for the service as well as for the help solutions.
Use Case
Users tests
Additional elements
Operational issues related to the project
Rule for assessing the level of compliance of the criterion
Formalisés = 100 ; prévus = 75 ; Identifiés = 50 ; Non = 0 / 100
Life cycle
Utilisation
7 other criteria related to the recommendation: Make the digital service available and accessible to the greatest number of users
Methodology
Is a policy for compatibility with obsolete terminals and software versions established ?
Methodology
Are the obstacles to the use of digital technology (accessibility, technical, territorial) taken into account ?
Methodology
What solutions have been deployed to fight against electronicism and simplify uses and services ?
Methodology
Are the technological, social, physical and temporal criteria that allow your users to reach their aim and limit the digital gap taken into account ?
Methodology
Does the service work with weak connections ?
Uses
Has a human fall-back been prepared to backup the service's utilization ?
Technology
In the definition of personae, have the target versions of devices, OS and browsers been taken into account ?