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Handbook of Sustainable Design of Digital Services

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Strategy    ODD#12    

Will the project with a Sustainable IT approach really meet the needs of my customers ?

Recommendation 

Emergence

B People

B Planet

A Prosperity

Difficulty

*

Priority

Medium

Récurrence

Once

Tests

Do you measure customer satisfaction on Sustainable IT aspects?

Precisions

A Sustainable IT approach applied to a digital service can in some cases generate a little discomfort / disruption for users in their practices. A support or communication mechanism can easily address these points. And bring a significant valuation.

Use Case

Project framing

Additional elements

Operational issues related to the project

Posts

Rule for assessing the level of compliance of the criterion

Managed = 100 ; Partial = 50 : Ignored = 0 / 100

Life cycle

Conception

8 other criteria related to the recommendation: Plan, prepare and validate the availability of Human Resources in Sustianable IT

Recommendation Essential

Emergence

Are internal and external stakeholders aware of, or even trained / certified in Sustainable IT ?

Recommendation

Emergence

Do we have the people with the most relevant technical skills for each element of the project ?

Recommendation

Emergence

Are the Sustainable IT referents listed and the list communicated to the actors of the project ?

Recommendation

Emergence

Is a strategy to raise the awareness of colleagues / partners / clients to Sustainable IT in place with steps allowing continuous improvement in practices ?

Advice

Emergence

Were the teams questioned before the launch of the project, was the impact assessed and communicated ?

Advice

Emergence

Do each internal and external stakeholders have the latitude to make decisions that may influence the impact of Sustainable IT ?

Advice

Emergence

Can my targets adhere to my Sustainable IT approach and how ?

Advice

Emergence

Are Sustainable IT aspects propagated and maintained across all stakeholders ?