The stages and methods of designing digital services to define the best solutions for interactions with the user.
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Are the extra-financial added value of sustainble digital technology valued in the business model ?
Is the deliverables's output (documentary production included) used upstream of the project and is it produced to allow it to be reused in subsequent projects ?
Are decision-making justified and approved by reliable indicators on the use of functionalities throughout the service life cycle ?
Does the user experience take into account possible changes to the service (adding / removing features) ?
Is a systemic approach method implemented, handled by the actors and associated with tools ?
Has the solution been prototyped upstream, with the user journey and interactions ?
Have user's behavior and feedback been examined to best meet their needs ?
Is the design documented (functionally and technically), the design deliverables must be comprehensible by the project team and transferable to the development team ?
Has a continuous improvement process been deployed ?
Can the native system features and components match as needed ?
How well is the user's attention controlled by the service ?
