Recommendation: 9. Value: be genuine with your users
Have the notification of all machine / user interactions been taken into account to systematically give the user the result of his actions and manage errors ?
Use
A People
B Planet
A Prosperity
Difficulty
**
Priority
Medium
Recurrence
OnUpdate
Tests
Are all error cases tested internally and by end users?
Do user actions include feedback with a clear title and a solution?
Does a file listing all error cases exist? In what format (backlog, experience map, ..)?
Precisions
Actions triggered by the user can lead to errors. In order to prevent the user from repeating the same errors, he must be informed that an error has occurred and indicate the cause or the procedure to correct it. On the contrary, when an action takes place without anomalies, the user must also know it so as not to repeat the same action.
Use Case
User journey
Additional elements
Operational issues related to the project
Rule for assessing the level of compliance of the criterion
Interactions analysées / Interactions utilisateurs
Life cycle
Réalisation
5 other criteria related to the recommendation: Value: be genuine with your users
Methodology
Is the shared information useful to the user ?
Use
Are user feedback of the service taken into account ?
Use
Does the user have the means to check the information presented in the service ?
UI
Are each of the actions initiated by the user ?
UI
Are users informed that confidential information is being collected ?