Is the path taken to access the service as quick and as simple as possible ?
Are the number of stages and the time included in the user journey / maps?
There are several scenarios for accessing the services and / or information of an application. They need to be looked at and made to coexist in order to improve the user experience.
Rule for assessing the level of compliance of the criterion
6 other criteria related to the recommendation: "Barebone Iteration": Iterate your solution until minimalism "acceptable" by your users
Is a systemic approach method implemented, handled by the actors and associated with tools ?
Has the solution been prototyped upstream, with the user journey and interactions ?
Have user's behavior and feedback been examined to best meet their needs ?
Is the design documented (functionally and technically), the design deliverables must be comprehensible by the project team and transferable to the development team ?
Have the most frequent searches been investigated and submited so that they are either cached or displayed to the user without sending unnecessary requests or clicks. ?
Has a continuous improvement process been deployed ?